Assistant Vice President-HR Advisory - HSBC Bank

Some Careers grow faster than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President – HR Advisory.

Department Overview:

The HR Advisory team supports the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.

HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.

The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.

Responsibilities:

• Help people managers and employees navigate complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
• Handle employee grievances and ensure robust investigations where required, by adopting the existing investigation framework and mandatory tools as appropriate.
• Liaise with the company legal team for resolution of legal aspects of people-related matters.
• Provide advice and guidance through a range of channels, e.g., case management tools and telephone, balancing face-to-face / virtual contact as necessary.
• Manage relationships and coordinate support for enquiries that touch multiple areas of HR, this may involve coordinating with multiple HR specialists to resolve complex people issues.
• Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g., redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
• Support the Change journey for People managers around a broad range of HR Processes. Encourage customer adoption of HR Systems and tools.
• Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from the case and knowledge management tools.
• Support HR activities as defined by the HRA Catalogue.

Qualifications & skills required:

• Qualifications in Human Resources or relevant field
• HR Experience of 8-10 years, with sound Employee Relations experience (4-6 years)
• Sound knowledge of Country labour legislations and employment law associated with managing disciplinary, capability, grievance and performance is required.
• Ability to apply risk-based thinking to decisions to support business decision-making.
• Practical experience gained in one or more of Employee Relations, Performance management, Rewards, and employee lifecycle management.
• Ability to identify emerging trends, interpret data and draw insights.
• Understanding of the risks associated with managing transformation projects.
• Excellent communication and interpersonal skills, with the ability to maintain effective working relationships with teams, peers, senior management and business stakeholders.
• Good understanding and knowledge of MS Office (Excel, PowerPoint).