Team Leader - Call Center - Hatton National Bank Colombo

Posted July 22, 2025 by Hatton National Bank (HNB)

Closing Date : August 3, 2025

Colombo ,

Full Time

Call Centre & Customer Service |

Supervisors/Team Leaders |

About the job

Your job will be to make sure that our customers receive the highest level of service and quality by assisting and supporting the center staff to provide the best customer service. Call center Team Leaders need to have a good understanding of call center technology to be able to identify and fix technical issues to keep their team up and running. Coaching and mentoring skills are a must, along with excellent communication skills with the ability to convey complex information in a clear and concise manner, since you will be supervising call center employees. You will also look at data to find trends, such as the reasons why people are calling or the overall number of calls you receive. You will report these trends and suggest solutions as needed to resolve problems.

Excellent Communication Leadership Customer Service Telecommunication

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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