User Education Specialist - IFS Colombo
Posted January 14, 2025 by IFS Sri Lanka
Closing Date : February 13, 2025
User Education Specialist - IFS Colombo
Job Role
- Determine the needs of our different stakeholders for user education material.
- Write and review technical and end user content for the product, including user guides, online help, system error messages, system field names, labels, tool tips etc.
- Be able to identify the need for new content from analysis of support cases and topics on community platforms.
- Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams.
- Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy.
- Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups.
Qualifications
- Proficient in English with excellent written and verbal communication skills.
- Great team player who can connect with global team members.
- Commitment and ability to meet deadlines in a consistent manner.
- Willingness to learn new concepts.
- Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment.
- Ability to coordinate and manage projects in line with known timeframes.
- Experience in a customer facing role.
Additional Information
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න
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