Associate Systems Engineer - IFS

Job Description:

We are seeking a detail-oriented System Engineer to:-

• Administer and configure Jira, Confluence and other Atlassian tools when needed.
• Manage user access, permissions, and group configurations.
• Implement and maintain workflows, automation, and integrations.
• Install, configure, and manage Atlassian plugins.
• Monitor system health, performance, and troubleshoot issues.
• Support migrations, upgrades, and system maintenance.
• Support ServiceNow integrations with other enterprise tools.
• Troubleshoot incidents and service requests related to the platform.

Key Responsibilities:

User Access Management

• Create and manage Jira user accounts, ensuring appropriate access levels and roles are assigned. 
• Implement, monitor, and update permissions schemes, groups, projects and roles to align with organizational structures and requirements. 
• Perform periodic audits of user access to ensure compliance and up-to-date user management.

Support & Troubleshooting:

• Provide prompt support to users facing access-related issues role adjustments, and permission conflicts. 
• Act as the primary point of contact for access-related queries and incidents of Jira.

Integration & Collaboration:

• Work with project administrators if they need any support. 
• Coordinate with other tool administrators (e.g., Confluence, Bitbucket) to manage integrated access requirements.

System Maintenance:

• Assist in system upgrades, and plugin installations as they relate to user access and permissions. 
• Monitor Jira usage to identify and resolve access-related anomalies or conflicts.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills:

• Hands-on experience managing user access and permissions in Jira. 
• Strong understanding of Jira’s permission schemes, roles, and group management. 
• Familiarity with Jira Software, and Jira Service Management. 
• Excellent troubleshooting skills for resolving access and permission-related issues. 
• Basic knowledge of IT security practices and user management policies. Jira certifications (e.g., Atlassian Certified Jira Administrator) will be an added advantage 
• Familiarity with tools for auditing and reporting access activities. 
• Strong knowledge of Jira workflows, scripting (JavaScript), API integrations, and plugin management, business rules, scripts, UI policies) 
• Familiarity with ITSM processes, automation, and integrations. 
• Knowledge of SSO, SAML, LDAP, and security configurations. 
• Ability to work independently and in a collaborative environment.

Soft Skills:

• Strong organizational and documentation skills. 
• Excellent communication and customer service skills. 
• Ability to handle sensitive user data with confidentiality and integrity.

Additional Information:

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.