Intern End User IT Support - IFS Colombo
Posted April 11, 2025 by IFS Sri Lanka
Closing Date : May 2, 2025
Intern End User IT Support - IFS
Job Description:
We are looking for an intern who will assist IFS employees around the globe with client support, software installations, and remotely diagnosing and troubleshooting technical issues.
Primary Job Role:
- Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.
- Determining the best solution based on the issue and details provided by the customer.
- Think creatively and innovatively to propose reactive solutions and automate repetitive tasks. Stay up to date on current and past incidents to maintain the highest levels of customer service.
- Share knowledge and provide assistance as needed within the team.
- Represent the Remote Desktop Support team at different IT projects and initiatives.
Qualifications:
- An ongoing degree in Information Technology, Computer Science, Computer Systems & Network or System Engineering.
- Ability to learn software applications and support Windows systems and knowledge of Mac OS will be an added advantage.
- Hands-on experience with troubleshooting end-user IT equipment (Laptops, Monitors etc..) hardware issues will be an added advantage Strong understanding of basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
- Ability to work in a fast-paced, ever-changing environment. Good customer service and business communication skills.
- Experience in working for a global customer base will be an added advantage. Basic understanding of ITIL, Incident and request management (Optional).
- Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.
Additional Information:
- We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න
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