Senior Contact Centre Associate – Commercial Bank Colombo

Posted July 25, 2025 by Commercial Bank PLC

Closing Date : July 28, 2025

Colombo ,

Full Time

Call Centre & Customer Service |

Customer Service - Call Centre |

About the job

Company Description:

With an enduring vision of being the most technologically advanced, innovative and customer-friendly financial organization, we, the Most Awarded Bank in Sri Lanka, continue to progress steadily while being the first Sri Lankan bank to be listed amongst the Top 1000 Banks in the World. Our unparalleled record of success is supported by an unmatched suite of digital offerings and superior standards in service, stability and performance. We are poised to ascend to even greater heights in the near future.

Role Description:

Efficiently handle inbound / outbound calls with professionalism
Deliver effective customer solutions for inquiries
Educate customers on the comprehensive suite of Products and Services offered by the Bank

Qualifications:

Less than 35 years of age
Passed G.C.E. O/L, Edexcel or Cambridge O/L with "Credit" passes in Mathematics and English
Minimum of two (02) years call centre experience. Exceptional communication skills (trilingual or bilingual candidates are preferred)

Senior-Contact-Centre-Associate-Com-Bank.pdf

Excellent Communication Microsoft Office Customer Service Call Monitoring

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