Assistant Front Office Manager - Quess Lanka Colombo

About the job

Join A Team as an Assistant Front Office Manager / Executive – 5-Star Luxury Hotel, Colombo 

Location: Colombo, Sri Lanka

Experience: 3–5 years in a luxury hotel front office management role

Are you passionate about delivering exceptional guest experiences in a world-class hospitality environment? Our client, a prestigious 5-star hotel in the heart of Colombo, is looking for a dynamic Assistant Front Office Manager to lead our front office team and ensure every guest enjoys an unforgettable stay.

Key Responsibilities:

• Oversee daily operations of the Front Office, ensuring smooth check-in/check-out processes and excellent guest service.
• Lead, motivate, and train front office staff to achieve high performance and deliver world-class service.
• Handle guest complaints, feedback, and special requests with professionalism and efficiency.
• Collaborate with other departments to enhance guest satisfaction and hotel operations.
• Monitor room inventory, reservations, and occupancy to optimize revenue and operational efficiency.
• Maintain compliance with hotel policies, brand standards, and health & safety regulations.

What We’re Looking For:

• Proven experience in a supervisory or managerial role in the front office of a luxury hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High attention to detail and a guest-centric mindset.
• Knowledge of hotel management software and front office operations.
• Ability to work under pressure in a fast-paced environment.

Why Join Us:

• Be part of a world-class 5-star hotel with a strong reputation for excellence.
• Work in a dynamic and supportive team environment.
• Opportunities for professional growth and career advancement.
• Competitive salary and attractive benefits.

If you are ready to take your hospitality career to the next level and create unforgettable guest experiences, we want to hear from you!

Apply Now and Become Part of A Luxury Hospitality Family!