Windows Server Administrator - HCLTech Colombo
Posted September 25, 2025 by HCLTech Sri Lanka
Closing Date : October 23, 2025
About the job
We are on the lookout for Analyst / Senior Analyst / Specialist / Senior Specialist for the following skills.
Experience Required: 2 - 8 years
Key Requirements:
- Extensive knowledge on Troubleshooting Server Hardware (HP /Dell).
- Working Experience on Server Recovery Options.
- Administration and Troubleshooting of Windows OS 2008/2012/2016/2019 servers, DHCP, DNS, File Servers Handling/ Upgrading/Configuring Servers.
- Troubleshooting Server Performance Issues.
- PKI hands-on experience in handling Certificate Authority Administration & Certificate Enrollment.
- Working in a 24/7 global environment, MCSE Certified would be preferred.
Responsibilities:
- Adhere to quality standards, regulatory requirements, and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopened cases.
- Participate or contribute to the EN business in the creation of proposals to drive Service improvement plans.
- Independently resolve tickets and ensure that the agreed SLA of ticket volume and time is met for the team.
- Provide support for on-call escalations or L3 level support, and perform incident and problem management.
- Work on value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න
கவனமாக இருக்க வேண்டும் : இந்த வேலை மேற்கோள் காட்டப்பட்டுள்ள பக்கத்திற்கு உங்களை திருப்பி விடுவோம். உங்களுக்கான CV, தகவல்களை சம்பந்தப்பட்ட நிறுவனத்திற்கு நாங்கள் அனுப்ப மாட்டோம் என்பதை நினைவில் கொள்ளவும்
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