L2 Service Desk Technician - InTalent Asia Colombo 07

About the job

Service Desk Technician WE ARE HIRING: Service Desk Technician

Company - Australian headquartered

Work Model - Onsite

Location - Colombo 02

Paying method - LKR

Role Overview

We are seeking a skilled Service Desk Technician to be the first point of contact for our customers, providing high-quality IT support and ensuring minimal disruption to their daily operations. This role requires strong technical troubleshooting abilities, customer service excellence, and the ability to work across varied environments under routine direction.

Key Responsibilities:

• Provide remote support and endpoint control via N-Able, ensuring agent status is validated.
• Deliver outstanding customer service, distinguishing between incidents and service requests.
• Use ITSM tools (ConnectWise) to create, diagnose, and resolve incidents in line with procedures.
• Perform preventative maintenance for Managed Service customers, escalating issues when needed.
• Support Microsoft Teams Calling Services and Teams interface.
• Visit customer sites when required for support and deployment tasks.
• Build, test, and deploy SOE devices according to customer specifications.
• Manage goods receipt for customer hardware orders and update inventory/work orders.
• Support professional services projects occasionally, as directed.

Requirements:

• Bachelors degree or diploma in an IT-related field (Microsoft Certifications highly desirable).
• Experience in MSP tools such as, N-able, Connectwise, Service Now, Kasaya, SolarWInds or Ninja One.
• Strong customer-facing and communication skills (written & verbal).
• Excellent problem-solving and analytical abilities.
• Experience troubleshooting peripherals (printers, TVs, video cameras).
• Hands-on experience with Microsoft Operating Systems (Server 2016-2022, Windows 10/11).
• Basic networking/Wi-Fi troubleshooting knowledge.
• Proficiency in desktop and end-user support.
• Microsoft Certifications (highly desirable)

Our Values:

• Trust We act with integrity, keeping the best interests of colleagues and customers at heart.
• Initiative We embrace growth, learning, and change, ensuring proactive solutions.
• Support We go above and beyond to support peers and customers at every step.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Service Desk Technician.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!