Assistant Manager - Claims - Delmege Forsyth & Co. Ltd Colombo 10

About the job

Assistant Manager – Claims

For over a century, Delmege Group has been a trusted and diversified conglomerate in Sri Lanka, renowned for its leadership across multiple industries. Within this legacy, Delmege Insurance Brokers has earned the distinction of being the No. 1 company in the insurance brokering industry for the last two consecutive years, setting new benchmarks in client trust, innovation, and service excellence.

Key Responsibilities:

1. Process and manage insurance claims across Motor, Non – Motor & Life.
2. Negotiate with insurers to secure the best possible benefits for clients.
3. Maintain precise claim records and documentation in line with company standards.
4. Deliver timely claim statistics (paid, rejected, ex- gratia, etc.).
5. Implement innovative strategies to enhance claim settlement service levels.
6. Build strong, professional relationships with clients, insurers & stakeholders.
7. Supervise and guide team members to achieve performance excellence.

Required Qualifications:

1. Degree/ Professional Qualification in Insurance, Risk Management, or related field.
2. Good proficiency in MS Excel & MS PowerPoint.
3. Proven experience in claims handling, with exposure to multiple insurance classes.
4. Strong negotiation and interpersonal skills.
5. High attention to detail with a commitment to service excellence.

A competitive remuneration package, together with industry standard benefits will be offered to the selected candidate.