Key Account Manager - KoKo Colombo

About the job

We are looking for an experienced and tenacious individual, who has already demonstrated their ability to work in an early-stage startup, to drive our go-to-market efforts of Daraz’s new fintech venture, Koko in Sri Lanka. Koko is a Buy Now Pay Later payment platform incubated under Daraz and was founded in Sri Lanka in 2020. We are passionate about evolving the merchant and consumer shopping experience by providing our customers with an easy, interest-free payment plan. Koko will be completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees, or extended debt. Koko empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in three, for both online and in-store purchases. To support our ambitious growth plans, we’re looking for smart, collaborative, and passionate people who are looking to make a genuine impact in Sri Lanka’s financial and retail ecosystem.

Our team is looking for Key Account Manager who match the following job role

-Developing a solid and trusting relationship between major key clients and company
-Developing a complete understanding of key account needs
-Anticipating key account changes and improvements
-Managing communications between key clients and internal teams
-Managing account team assigned to each client
-Strategic planning to improve client results
-Negotiating contracts with the client and establishing a timeline of performance
-Establishing and overseeing internal budgets with the company and external budgets with the client
-Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
-Collaborating with the sales team to maximize profit by up-selling or cross-selling
-Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
-Meeting all client needs and deliverables according to proposed timelines
-Analyzing client data to provide customer relationship management
-Expanding relationships and bringing in new clients

Job requirements would include:

-Bachelor’s Degree in Marketing/Business Management or an equivalent professional qualification from a reputed University/Institute
-Having a relevant network of industry contacts with restaurants & hotels is a plus
-Having 3 years of work experience in similar industry/position
-Candidate having experience related to brand management will be an added advantage
-Proficiency in the use of MS Office tools (especially Excel) & Google Applications
-Excellent communication skills in English & Sinhala. Tamil is an added advantage
-Entrepreneurial mindset and the ability to work independently
-Strong abilities to function well in a fast-paced & pressurized work environment
-Be highly energetic, charismatic and a hunger for success
-Excellent multitasking, interpersonal and prioritizing skills
-Problem solving & analytical Skills