Customer Support Agent - Virtusa Colombo 09

Posted August 12, 2025 by Virtusa Pvt Ltd

Closing Date : September 10, 2025

Colombo ,

Full Time

Information & Communication Technology |

Help Desk & IT Support |

About the job

We are seeking a Customer Services Assistant to join our UK Proactive Customer Service team based in London. This team is responsible for supporting Proactive customers globally who use the Response app, as well as responding to related internal requests to resolve queries or security-related concerns. As a Customer Support Assistant, you will provide support across the Client policyholder portfolio, with a primary focus on users of the award-winning Client app. You will also assist the wider Proactive team with various administrative and ad-hoc tasks that support the technical delivery of services. This role requires strong customer service skills along with the ability to communicate effectively with insureds and clients to resolve support matters. It is ideal for someone already working in customer service who is interested in entering the cybersecurity field and expanding their skills on a global platform.

Desired Skills and Experience:

Customer Service, Documentation, Communication

Excellent Interpersonal Problem Solving Computer Literacy Time Management

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