Front Office Manager - Career141 Kandy

About the job

Position: Front Office Manager

Company: Leading International Hospitality Group

Location: Kandy

Package: 130K - 150K+ SERVICE CHARGE

About the Company

Be part of a world-renowned hospitality group with an award-winning portfolio of luxury hotels and resorts across global destinations. Known for delivering memorable guest experiences, innovative service standards, and exceptional hospitality, this group continues to set benchmarks of excellence in the industry. Join a team that creates inspiring journeys for every guest, every time.

Role Overview

As a Front Office Manager, you will be at the forefront of delivering an exceptional guest experience. This role is ideal for a passionate hospitality professional with strong leadership skills who thrives in managing teams, ensuring operational excellence, and creating a welcoming atmosphere for every guest.

Key Responsibilities:

• Oversee lobby operations and proactively engage with guests to ensure a warm, personalized experience.
• Manage the smooth day-to-day operation of the front office department, maintaining the highest standards of service and compliance with policies.
• Lead, coach, and develop the front office team to deliver consistent, high-quality service.
• Implement front office strategies and objectives while deputizing for the Head of Department when required.
• Foster a culture of growth, teamwork, and accountability within the department.

Key Requirements:

• Diploma/Degree in Hospitality Management or a related field.
• Minimum 5 years’ experience in a similar role, ideally in a 4–5 star property.
• Strong written and spoken English communication abilities.
• Flexibility to work varied hours, including weekends and holidays.
• Exceptional skills in problem-solving, guest engagement, and team development.

Why Join?

• Be part of a globally recognized hospitality leader.
• Lead a talented front office team and shape memorable guest experiences.
• Attractive package with career growth and professional development opportunities.