Intern - Digital Infrastructure - MillenniumIT Colombo

Posted October 11, 2025 by MillenniumIT ESP

Closing Date : October 17, 2025

Colombo ,

Full Time

Information & Communication Technology |

Help Desk & IT Support |

About the job

Job Description:

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
Managing user accounts and access permissions, ensuring data security and compliance with company policies
Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
Assist end-users with network connectivity and internet-related issues
Collaborate with Product experts and escalate L2 and L3 support when needed
Facilitate the documentation of support requests, resolution, and system configurations

Person Specification:

Having a Degree / Diploma in Information Technology or a related field
Enthusiasm in helpdesk or technical support
Experience in Windows OS and Other OS
Have good interpersonal and communication skills
Network, Security, and Microsoft Certifications

Troubleshooting Windows systems Interpersonal Excellent Communication

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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