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Customer Support Representative
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build...
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Senior Service Desk Analyst
Senior Analyst- Service Desk
Required Experience: 2 to 3 Years
Responsibilities: -
- Provide hardware/ software/ network problem diagnosis/ resolution via telephone/email/chat for customer end users.
- Route problems to internal 2nd and...
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Subject Matter Expert - Customer Care
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) ...