Undergraduate Trainee - Site Reliability Engineer - Unified Support - IFS Colombo

Posted May 14, 2025 by IFS Sri Lanka

Closing Date : June 6, 2025

Colombo ,

Full Time

Information & Communication Technology |

Engineering - Network |

Undergraduate Trainee - Site Reliability Engineer - Unified Support - IFS

Job Description:

We are an equal opportunity employer and value diversity at our company.

Manage an incoming queue of varying case types within SLA and OLA targets
React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items
Work Time is Monday - Friday ( European Time)
Internship duration is one year

Qualifications:

Following a bachelor’s degree in Information Technology, Systems Engineering or Networking is preferred.
Understanding of basic concepts in Cloud computing.

Additional Information:

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging.
Our roles have the right balance of remote and in-office working to enable flexibility for managing your life, along with ensuring a real connection with your colleagues and the broader IFS community.

Cloud Computing Systems Engineering

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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