Product Operations Associate - Daraz Colombo

Product Operations Associate - Daraz 

Key Responsibilities:

Product Optimization & Utilization 

• Understand and continuously assess product capabilities, ensuring optimal use of logistics and fulfillment systems. 
• Identify best practices across the group and facilitate efficient local operations. 
• Stay updated on the Product Development Roadmap and support smooth implementation at the local level. 

Testing & System Enhancements 

• Develop Test Cases and conduct User Acceptance Testing (UAT) for new product features. 
• Evaluate Change Requests, assess business requirements, and facilitate business teams in defining necessary system modifications. 
• Maintain a comprehensive audit trail of Change Requests related to logistics network configurations. 

Issue Resolution & Support 

• Diagnose and resolve system issues reported by business teams, escalating when necessary to ensure quick resolutions. 
• Maintain a log of reported issues, analyze recurring problems, and address both technical and business root causes. 
• Identify knowledge gaps in business teams regarding system functionality and organize training sessions to bridge these gaps. 

Process & Performance Optimization 

• Monitor business process flow dynamics, assess product capabilities, and propose process enhancements to boost efficiency. 
• Work closely with business stakeholders to ensure system functionalities align with strategic objectives. 
• Identify training needs for teams and facilitate training sessions for better system understanding. 
• Oversee the external visibility of key operational elements like Customer Promise, Shipping Rates, and Logistic Network features, ensuring proper alignment with the operational strategy.

Candidate Requirements:

• Process-Oriented Thinker: Ability to identify patterns, analyze workflows, and propose strategic process improvements. 
• Proactive & Ownership-Driven: Self-motivated with the ability to work independently and deliver results efficiently. 
• Analytical & Logical Reasoning: Strong problem-solving skills to support new ideas and drive optimization efforts. 
• Experience in Business Software Applications: Prior experience as a user, administrator, business analyst, or QA in logistics management, ERP, or related systems.

Skills & Qualifications:

• Bachelor's degree in Computer Science, STEM, Supply Chain or a related field preferred. 
• A years’ experience in Logistics Management Systems, Warehouse Management Systems, or Data Management Systems (either business or technical roles are considered). 
• Strong documentation skills to map business processes and system functionalities. Ability to coordinate with multiple stakeholders and support system enhancements for business efficiency.