Quality Control Lead - KPO/BPO - Virtusa Colombo 09

Posted September 17, 2025 by Virtusa Pvt Ltd

Closing Date : October 16, 2025

Colombo ,

Full Time

Information & Communication Technology |

Business/Systems Analysts |

About the job

Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts
Supervise QA team reviewing deal cases and ensure SLA adherence
Define sampling strategy (critical vs. standard vs. renewals)
Conduct calibration sessions to align QA scoring
Review escalations and validate high-severity cases
Monitor QA metrics (Accuracy %, FPY, Leakage) and prepare weekly reports
Provide coaching, feedback, and targeted training for QA team
Support transition activities, pilot runs, and process improvement initiatives
Bachelor's/Master’s degree in Business, Operations, or related field
5 - 7 years of experience in Quality Assurance, with at least 2-3 years in a lead role
Strong knowledge of order management, contract lifecycle, and compliance requirements
Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies
Skilled in data analysis and reporting (Excel & dashboards)
Excellent stakeholder management and mentoring abilities
Exposure to Six Sigma methodologies (YB and GB)

Desired Skills and Experience:

Capacity management, MS Office, Google Suite

Excellent Communication Stakeholder Management Reporting & Analysis Microsoft Excel

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