Intern - HR Shared Services IFS Colombo 09

About the job

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description:

The HR Intern’s role is to ensure that the HRSSC (HR Shared Services Centre) is delivering a strong employee experience to stakeholders globally and that company values are embedded in everything we do. Fundamentally, the HR Shared Services Intern will process requests coming in from various IFS offices. This role is the first point of contact for HR queries related to employee life cycle events, on-boarding to off-boarding, and everything in between. This role has some specific regular tasks but also has ad hoc tasks.

Tasks include but are not limited to:
 

• Responsible for day-to-day HR administration from on-boarding to off-boarding, ensuring all end-to-end processes are followed according to company processes, e.g., setting up new starters, administering leavers, organisation and position changes in HCM (Thor (Cloud).

• Responding and acting upon tickets in Assyst (ticketing system) in line with agreed procedures sent from in-country HR teams/Managers in a timely manner.

• Act as a first-line support to employees regarding IFS Thor (Cloud) queries and provide a best-in-class customer experience by investigating and resolving errors quickly and efficiently.

• Responsible for quality in IFS Thor (Cloud), assisting HR teams in promptly correcting data inaccuracies, e.g., incorrect reporting lines, incorrect access.

• Actively making suggestions where inconsistencies are identified or changes to process are needed to update user guides and SOPs (Standard Operating Procedures) to support consistent delivery of services at all times in relation to HR processes.
  
   

Qualifications:

• An undergraduate in the Human Resources discipline is preferred.

Experience:

• Previous internship experience in the IT industry/Shared Services is beneficial.
  
   

Additional Information:

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.