Executive Manager – DFCC Bank Colombo
Posted January 14, 2025 by DFCC Bank
Closing Date : January 19, 2025
Executive / Assistant Manager -DFCC Bank Colombo
You should ideally;
- possess overall 6-8 years of experience in relevant field.
- possess proven experience in insurance, customer service, coordination, recovery or related roles.
- have strong communication and interpersonal skills.
- possess ability to analyze data and develop actionable insights.
- have proficiency in WPS/ MS Office Software excel/ word/ PowerPoint.
- possess customer-focused mindset with a proactive approach to problem-solving.
- conducting follow-up communications via phone, email, or in-person meetings/branch visit.
You will be responsible for:
- ensuring the continuity and retention of existing insurance policies within the Bank.
- engaging with Branch Network & Insurer to address issues, to address issues leading to policy lapses, providing support & solutions to maintain active coverage.
- implementing strategies to enhance customer satisfaction and loyalty.
- monitoring and analyzing policy lapses and cancellations.
- developing and implementing strategies to retain and renew lapsed policies.
- working closely with underwriting and claims departments to resolve policyholder issues.
- assisting in negotiating renewal terms with policyholders when necessary.
- conducting follow-up communications via phone, email, or in-person meetings/ branch visits.
- facilitating to providing personalized solutions to meet policyholder needs and prevent future lapses.
- managing the policy renewal process to ensure timely and accurate renewals.
- communicating with policy holders regarding upcoming renewals any changes in terms or premiums.
- collaborating with branch network, sales, customer service and Insurer to provide a seamless experience for policy.
අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න
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