Assistant Manager Customer Journeys and Research - Commercial Bank Colombo 01

Posted November 4, 2025 by Commercial Bank PLC

Closing Date : December 4, 2025

Colombo ,

Contract Basis

Marketing & Communications |

Market Research & Analysis |

About the job

Job Profile:

Craft Personalized Customer Experiences – Leverage analytics and CRM tools to create tailored experiences that resonate with evolving customer needs.
Optimize Customer Journeys – Map, analyze, and enhance touchpoints, ensuring seamless, engaging, and emotionally impactful interactions.
Drive Data-Driven Decisions – Transform customer feedback into actionable insights, influencing service standards, product improvements, and strategic initiatives.
Monitor & Elevate Customer Satisfaction – Analyze CSAT, NPS, and Customer Effort Scores to identify service gaps and enhance the overall customer experience.

Applicant’s Profile:

Bachelor’s degree in Marketing, Business Administration, or any related field
Minimum 5 years of experience in customer experience management, with exposure to digital transformation projects as a plus
Proficiency in customer analytics tools, CRM systems, and data-driven insights
Hands-on experience in customer journey mapping, feedback analysis, and process optimization

Research Stakeholder Management Strong Analytical Supervision

සෑලකිය යුතුයි : අපි ඔබව මෙම රැකියාව උපුටා ගත් පිටුවට හරවා යවන්නෙමු . අපි ඔබ වෙනුවෙන් ඔබේ CV , තොරතුරු අදාළ ආයතනය වෙත නොයවන බව කරුණාවෙන් සලකන්න

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