Find Service-Level Agreements (SLA) Job Vacancies Sri Lanka
Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates. For the 9th consecutive year, the company has received the GPTW certification as a ‘...
• CCNP certification.
• Bachelor’s degree in computer science or related area
• Excellent command in English
• Ability to learn and understand the company’s product suite.
• Advanced skills in ticket management and the ability to appropriately...
Required Experience in number of years / months:
03 -12 months
Required Experience in terms of type of experience:
Previous experience in any BPO / KPO or service industry would be preferred.
A/L - Completed
O/L + HND...
Required Work Experience - 0.5 to 1Yr
Work Mode - Onsite
- To assign and track tickets and change requests for service delivery.
- To develop and guide the team members in enhancing...
We are on the lookout for SME Analyst/Team Leader that is passionate, curious, and resilient, wanting to make a real impact in the BPO industry. As a part of SME Analyst/TL Team, you should be ready to learn and work with Customers on their Invoice. A SME Analyst will be focused on....
The Credentialing Supervisor is responsible for managing SLA, productivity, process improvements, and people under Credential and Re-Credential for healthcare practitioners in a health care-related facility.
Essential Duties and Responsibilities
Location: Colombo, Sri Lanka
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower...