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Process Analyst
HCLTech Sri Lanka
Colombo

Location: 
Contract Type: 

We are #hiring
 
PROCESS ANALYST (NIGHT SHIFT ONLY)
Required Experience in number of years (0-12 MONTHS)
 
Interested applicants may apply at
 
glarinda.sinnathamby@hcl.com (attach updated resume)
 
(This position is open for only local candidates)
Position: Process Analyst (Online Proctoring – Greeters and Proctors)
 
 
Major Responsibilities
 

  • To validate candidate’s records uploaded under “check-in” process
  • To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
  • To supervise candidates during the testing session using video streaming and a remote administration console.
  • To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
  • To make sure that the candidates are following all testing policies and are not risking exam security.
  • Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
  • To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
  • Implementing feedback given during monitoring sessions by PICs / Team Leads
  • Appropriate documentation on client CRM
  • Ensuring data security - proprietary data of customers
  • Meeting SLAs & maintaining Quality Standards

 
Required Experience in number of years / months:

  • 0 -12 months

 
Required Experience in terms of type of experience:

  • Previous experience in any BPO / KPO or service industry would be preferred.

 
Qualification

  • A/L or O/L + HND

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