We are #hiring
PROCESS ANALYST (NIGHT SHIFT ONLY)
Required Experience in number of years (0-12 MONTHS)
Interested applicants may apply at
email@example.com (attach updated resume)
(This position is open for only local candidates)
Position: Process Analyst (Online Proctoring – Greeters and Proctors)
- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards
Required Experience in number of years / months:
- 0 -12 months
Required Experience in terms of type of experience:
- Previous experience in any BPO / KPO or service industry would be preferred.
- A/L or O/L + HND