Officer Lending Ops
Standard Chartered

Contract Type: 

Role Responsibilities



  • Accelerate in areas where we have distinctive competitive advantage
  • Maintain discipline on costs and improve our productivity


  • Processing of all types of Card & loans and all other functions related to Lending in accordance to DOI/process note and guidelines
  • Responsible for Extracting Credit Bureau Reports as an Authorised agent for the bank, holding the regulator registered ID.
  • Build a supporting culture amongst staff in Lending and Credit Initiation by identifying internal and external customer requirements, cost control without compromising on quality of delivery, maintenance of compliance, regulatory guidelines, operating instructions, maximize on service efficiency etc.
  • Deal with queries, investigations and complaints, work closely with team members, and propose improvements to procedure in order to improve processing efficiency/quality.
  • Network on behalf of the team (communicating back to team members) with internal customers, support units, counterparties to remove blockages, improve transaction flow, co-ordinate the implementation of change, and generally to facilitate the effective working of the team.
  • Ensure that the unit operates in accordance with the Group Guidelines and within risk parameters using standardized procedures and processes to ensure that the best practices are always adapted and migrated.
  • Responsible for day-to-day activities/functions in Lending
  • Ensuring Credit card vault/Secured documentation related activities are performed as per the stipulated guidelines
  • Document verification, pre-processing activities, Application fraud screening for all lending products as per RB/CIB & CB policies and procedures.
  • Preparing of advice & letters related to Lending
  • Carrying out duties as per granted custodianships
  • Meet turnaround times as per the Service Level agreements and productivity standards.
  • Ensure that proper procedures are in place to monitor the breaches to the agreed service standards.
  • Build a supportive culture in Onboarding by installing the concept of both internal/external customers, maximize on service efficiency, and drive this process by establishing service level agreements with the operations and service functions and ensure delivery standards as per SLAs


  • Support of introducing and implementing of proper processing procedures and controls to enhance the efficiency of the team, streamline processes and to avoid any risk, loss and complaints.
  • Support on Self-efficiency, productivity standards and track achievement to ensure that all operations carried out at client onboarding by adhering to internal & external policies and regulations by meeting the deadlines and service standards.
  • Ensure that all transactions are processed as per group policies/DOI’s and approved delegated limits.
  • Authorize to perform duties as a record coordinator for client onboarding

People & Talent *

  • Ensure behaviour consistent with the Group’s vision and values.
  • Display team spirit, strengthening internal relationships with no conflicts
  • To ensure annual self-appraisals are completed and submitted to HR on time.

Risk Management*

  • Adhere to local and group compliance requirements within Onboarding.
  • Escalate all risks related to Onboarding.
  • Ensure all transactions are processed within Group operational risk policy, procedure laid down in the DOI, and service standards established.
  • To ensure you remain alert to the risk of money laundering and assist in the bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Governance *

  • Ensure compliance with the laws of the land, exercise local banking regulations, and build strong relationships with the CBSL

Regulatory & Business Conduct *

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Assist Client Onboarding to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities*

  • To be aware of internal accountability and responsibility for Money Laundering prevention. Suspicious transactions reporting lines and procedure.
  • Support to handle all investigations/correspondence relating to Lending in a timely manner to avoid any loss or complaints
  • Work closely with IT to meet the operational requirements
  • Support to maintain the Banking Operations premises
  • Maintain 6s standards within the unit
  • Consistently deliver efficient services to all branches by meeting service level agreements
  • Understand inherent risk in all processes and escalate where necessary
  • Ability to work under pressure to meet deadlines and to meet critical cut off times.
  • Creativity in terms of meeting customer demands with existing products
  • Assist to drive to achieve set targets and service standards
  • Support maximises the profitability by providing cost effective, efficient and well controlled operations and services to customers.
  • Meeting service standards
  • Responsible to assist in testing and upgrading of systems related to lending Operations.



Training, licenses, memberships and certifications

Our Ideal Candidate

  • Sound leadership skills and communication skills Sound Management skills Thorough knowledge of banking operations Good understanding of product, policies, Group guidelines and Central Bank Regulations Leadership behaviour with a good understanding of values of the Group Ability to manage and motivate a team of people Ability to handle pressure, conflicting priorities and constant change.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job: Operations

Primary Location: Asia-Sri Lanka-Colombo

Schedule: Full-time

Employee Status: Permanent

Posting Date: 17/Jan/2024, 10:01:56 AM

Unposting Date: 31/Jan/2024, 11:59:00 PM

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