Director, Quality Assurance
Victoria’s Secret & Co.

Contract Type: 


  • Manage team aligned with departmental priorities and objectives
  • To develop the team to ensure each member has the correct skill base / skill set to achieve / support overall QA objectives
  • To align the team KPI and drive the result. Regular individual appraisals, objectives Vs achievements, re-align where necessary
  • Engage with cross functional partners (Region & US), regular predetermined basis
  • Engage with vendors, regular predetermined basis
  • Support functional leader on the alignment with organization direction/ business direction
  • Manage End to End QA Process
  • Risk assessment manage through Product Development Process Optimization process / Pre-production meeting
  • First bulk approval/ In process/ End line/ Pre final/ Final- standard quality control system/ standard quality performance reporting system
  • Quality issues/ quality call outs
  • Establish platform for lesson learned activities
  • Establish quality performance awareness review
  • Support functional leader to create / establish a forum to enable understanding of latest manufacturing technology – man - machinery – tools – devices etc.
  • Support functional leader to champion Right First Time cultural behavior
  • Support functional leader to ensure the vendor has QA talent support our business with standardize processes/ methodology/proper resource
  • Key accountability on regional QA/Production activities/issues resolutions
  • Support functional leader for the Quality Issue Resolution process and partnering with US QA / product performance team
  • Root cause quality issue resolution, within agreed timelines
  • Develop / maintain central lesson learned library
  • Timely issuance of quality performance statistics to relevant stakeholders
  • Manages / attends pre-determined quality performance meetings with vendor base / cross functional teams

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.


  • 12+ years of apparel production/technical quality assurance knowledge
  • 8 - 10 years’ experience in team and process management.
  • Direct and able to influence factories on production issues
  • Practical experience of quality assurance and risk management within the clothing industry.
  • Ability to set goals and direction and identify skills within a team. Ability to envision change and support Strategic Initiatives across the Business
  • A strategic thinker with advanced negotiation and influencing skills
  • Strong leadership skills with the ability to demonstrate 5+ years’ experience of having recruited, developed and managed a senior team
  • Good understanding of garment construction, fabrication, and production process
  • Able to navigate and influence as a trusted adviser to leadership.
  • Well organized, sharp attention to detail, advanced communication skills and able to motivate and encourage associates whilst under pressure
  • Proficient in Word, Excel advanced functions and PowerPoint.
  • Bachelor’s degree/Higher Diploma or equivalent.
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