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Customer Care Executive
Web Lankan
Colombo

Location: 
Contract Type: 

Web Lankan is a leading, award-winning web designing/ development and digital marketing agency located in Colombo, Sri Lanka. We deliver proven digital solutions for business entities in the national and international arena.
We are looking for a passionate and talented individual in the field of Marketing to join our team as a Customer Care Executive.
Job Description

  • Responsible for enhancing the company’s visibility through a combination of online and offline channels
  • Accountable for distribution of company collaterals, promotional materials etc
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Resolve customer issues and ensure customer satisfaction.
  • Communicate with customers in a clear and concise manner.
  • Provide accurate and helpful information to customers.
  • Maintain accurate and detailed records of customer interactions.
  • Share customer feedback with relevant teams to contribute to service improvements.
  • Prioritize and manage time effectively to handle multiple customer inquiries simultaneously.
  • Distribute regular updates and newsletters to keep clients informed about the latest company news.

 
Required Qualifications

  • Proven experience as Customer Care Executive.
  • Professional qualification in IT/Digital Marketing from a recognized University/Institute will be added advantage.
  • Exceptional Communication and Interpersonal Skills.
  • Excellent verbal and written communication skills are crucial for effective customer interaction.
  • Good interpersonal skills are essential for building positive relationships with customers.

 
If you think you have it takes, email your CV with the subject ‘Customer Care Executive’ to careers@weblankan.com

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

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