Trainee Bank Associate - Hatton National Bank Colombo

We are looking for bright minds to help us create a world of happy experiences!

About the Company

We are a leading private sector commercial bank. Our visionary journey has taken us beyond the realms as we have made a conscious effort to go where no Bank has dared to go; from downtrodden villages, long forgotten to the world across the shores. The driving force behind this epoch-making journey is our strong team of achievers affectionately known as the Hatna Family. As we continue to make history and move ahead, we invite dynamic and ambitious individuals to join us in our trailblazing banking saga.

About the Role

The successful candidate will be responsible for various tasks including customer service and business development. They will play a key role in supporting the Bank and contributing to the overall success of the company.

Responsibilities

Customer Experience Management:

-Ensure exceptional customer service for both internal and external stakeholders.
-Handle inquiries, transactions, and requests efficiently to uphold high service standards.
-Administrative Tasks : Perform data entry, filing, and document management to ensure accurate record-keeping and support daily operations.
-Achievement of Targets: Work towards achieving set goals and targets related to operational tasks or service excellence.
-Support in Sales Activities: Assist in promoting and selling bank products or services, contributing to revenue generation efforts.
-Compliance and Security: Maintain compliance with banking regulations, internal policies, and industry standards to ensure operational integrity and security.

Qualifications

-G.C.E. Ordinary Level Examination, minimum of 5 credit passes including Mathematics and English (in no more than one sitting) or passed Edexcel or Cambridge (O/L) Examination with 5 credit passes including Mathematics and English (in no more than one sitting).

and

-Minimum of 3 simple passes at G.C.E Advanced Level Examination / Edexcel or Cambridge (A/L) or Stage 1 completed Professional / Academic qualification (Undergraduate / Graduate / CIMA / CIM / CMA / AAT / ACCA / CQHRM / IABF Qualification) offered by a recognized institute.

-A Diploma in Information Technology from an institute approved by the University Grants Commission will be an added advantage.

Other Requirements

Candidates who have completed internships or trainee programs at financial institutions, in addition to school leavers, will have a distinct advantage.