Team Leader - Call Centre - Hatton National Bank Colombo
Posted August 5, 2024 by Hatton National Bank
Closing Date : September 4, 2024
About the job
Your job will be to make sure that our customers receive the highest level of service and quality by assisting and supporting the center staff to provide the best customer service. Call center Team Leaders need to have a good understanding of call center technology to be able to identify and fix technical issues to keep your team up and running. Coaching and mentoring skills are a must along with excellent communication skills with the ability to convey complex information in a clear and concise manner since you will be supervising call center employees. You will also look at data to find trends such as the reasons why people are calling or the overall amount of calls you receive. You will report these trends and suggest solutions as needed to resolve problems.
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