Refund Analyst - Daraz Colombo

About the job

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’s vision is to be a champion of South Asia, serving 100 million customers and businesses by 2030.

Job Summary:

Support in daily and monthly refund-related activities, along with collaborating with other departments for process improvements and better customer experience.

Key Responsibilities:

• Review and process refund requests in a timely manner, ensuring accuracy and compliance with company policies.
• Analyze refund cases to identify trends, discrepancies, and potential issues.
• Collaborate with customer service, finance, and operations teams to resolve refund-related inquiries and concerns.
• Maintain detailed records of refund transactions and generate reports for management review.
• Communicate effectively with the CXP and IR team regarding refund status and any necessary follow-up actions.
• Identify opportunities for process improvements to enhance efficiency and customer satisfaction.
• Stay updated on industry regulations and best practices related to refunds and financial transactions.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or professional certification
• 2+ years of progressive experience in accounting or finance roles.
• Strong analytical skills, with a proven ability to interpret complex data and present actionable insights - Excel skills; and ERP systems are a plus
• Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels
• Commercial mindset, proactive problem-solver, and capable of balancing strategic thinking with hands-on execution.