HR Shared Services Intern - IFS Colombo

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The HR Intern’s role is to ensure that the HRSSC (HR Shared Services Centre) is delivering a strong employee experience to stakeholders globally and that company values are embedded in everything we do. Fundamentally the HR Shared Services Intern will process requests coming in from various IFS offices. This role is the first point of contact for HR queries related to employee life cycle events, on-boarding to off-boarding and everything in between. This role has some specific regular tasks but also has ad hoc tasks.
Tasks include but are not limited to:
-Responsible for day to day HR administration from on-boarding to off-boarding ensuring all end to end processes are followed according to company processes, e.g. setting up new starters, administering leavers, organisation and position changes in HCM (Thor (Cloud)).
-Support with the smooth on-boarding of new starters and off-boarding for leavers.
-Responding and acting upon tickets in Assyst (ticketing system) in line with agreed procedures sent from in country HR teams/Managers in a timely manner.
-Act as a first line support to employees regarding IFS Thor (Cloud) queries and provide a best in class customer experience by investigating and resolving errors quickly and efficiently.
-Responsible for quality in IFS Thor (Cloud), assisting HR teams in promptly correcting data inaccuracies, e.g. incorrect reporting lines, incorrect access.
-Actively making suggestions where inconsistencies are identified or changes to process are needed to update user guides and SOP's (Standard Operating Procedures) to support consistent delivery of services at all times in relation to HR processes.
-Cross train on all country specific processes and support as and when required. 
-UAT (user acceptance testing) on testing environment to ensure processes are followed accurately in production environment

Qualifications

-An undergraduate / graduate in a Human Resources discipline preferred.

Experience

-Previous internship experience in IT industry/Shared Services is beneficial.

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.