Issue Resolution Executive

Contract Type: 

Issue Resolution Executive at Daraz


Applications are invited for all candidates to fill the Issue Resolution Executive Job Opening at Daraz

Closing Date : 16/06/2023


Your role is to:

  • Ensure all complaints are acknowledged in a timely manner and customers are kept informed of the progress throughout the complaint process.
  • Identify, analyse and report on trends in customer issues, including breaches and potential timeline breaches.
  • Escalate all unresolved issues and complaints to line managers in a timely manner.
  • Coordinate with internal and external stakeholders to investigate, resolve and report on all customer-related complaints within assigned timelines.

A little bit about you:

  • Should possess a diploma or any equivalent qualification in business management or any related discipline.
  • Minimum 1-year work experience in Customer Service, Hospitality, Sales & Marketing, Accounting, or any related industry is required.
  • Confident communicator with excellent English and Sinhala communication skills (Tamil fluency would be an added advantage).
  • Excellent customer service and people skills are essential to succeed in this role.
  • Basic IT knowledge is mandatory.
  • Live the Daraz values: Continuously Innovate, Generosity of Spirit, Deliver on our Promise & Make it Personal


Apply now : https://shorturl.at/dlBRX

Apply Now

Contact Employer

If you are interested in this job, feel free to submit your info to the employer.

+ Other Jobs in Customer Service

+ Other Jobs by Daraz