Head of Loyalty Business- Group Business Operations
Dialog Axiata
Colombo

Head of Loyalty Business- Group Business Operations at Dialog Axiata

Applications are invited for all candidates to fill the Head of Loyalty Business- Group Business Operations Job Opening at Dialog Axiata

Closing Date : 30/05/2023

The Job

• Strategic planning on enhancement of existing & new Loyalty & related business development to ensure leadership & sustainability in the dynamic marketplace.
• Plan, coordinate & execute key developments of points based Loyalty programs & related products to ensure strategic initiatives are translated to action efficiently.
• Supervise & manage the overall Star Points product & ensure the smooth functioning of the product through both internal & external relations while maximising the effectiveness & efficiencies of resources.
• Develop expand & manage both partner network & customer base supporting product strategies.
• Plan, coordinate & execute key projects & developments assign by the corporate management related to group business development fulfilling the corporate objectives.
• Identify & propose the best options of delivering the project outcomes maximising the resource utilization effectively & efficiently.
• Keep a track on similar business models locally and internationally and provide constant feedback to management whilst incorporating new find to the existing business
• Provide strategic and tactical support for promotional and communication campaigns and establish KPIs, processors and proposals etc. for effective execution of the Star Points product.
• Plan & execute promotional activities with partner merchants for Star Points with a focus of best customer engagement.
• Coordinate with relevant internal & external parties in organising operationalizing the promotional events with best use of resources.
• Ensure all the marketing & communication activities are executed timely, while product & partner expectations are achieved.
• Lead & Coordinating with account management team to maintain a healthy & fruitful partner base. Exploit business opportunities related to loyalty & take Strategic initiatives of collaborative business leadership.
• Provide constant feedback to management on partner requirements and work on fulfilling such requirements
• Provide cross functional assistance & strategic support to other internal products and to other divisions with the strengths of partner network & relationship.
• Accountable for managing the operational workforce and guide them to achieve their targets

 
The Person

• Degree in Business Management / Marketing or equivalent professional qualification. Post graduate qualification would be added advantage
• Strong interpersonal skills / Excellent written & verbal communication skills / supervisory skills / analytical skills
• Minimum of 15 years experience in related area

Apply now : https://bit.ly/3LwtTES